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응급실 간호사의 감정노동, 전문직 자아개념, 자기 효능감, 사회적 지지가 소진에 미치는 영향

The Influence of the Emotional Labor, Professional Self-Concept, Self-Efficacy & Social Support of Emergency Room Nurse’s Burnout

스트레스연구 2019년 27권 4호 p.404 ~ 415
김미로 ( Kim Mi-Ro ) - 강북삼성병원 간호본부

서은주 ( Seo Eun-Ju ) - 경희대학교 간호과학대학
신성희 ( Shin Sung-Hee ) - 경희대학교 간호과학대학

Abstract

본 연구는 응급실 간호사의 소진 정도를 파악하고 감정노동, 전문직 자아개념, 자기 효능감, 사회적 지지가 응급실 간호사의 소진에 미치는 영향을 확인하기 위해 시도되었다. 서울 8개 병원 응급실 간호사 130명에게 조사하였고 수집된 자료는 SPSS Version 24.0 통계프로그램을 이용하여 분석하였다. 연구 결과 응급실 간호사의 소진에 영향을 미치는 주요 요인은 전문직 자아개념(?=?.45, p<.001), 감정노동(?=.44, p<.001), 자기 효능감(?=?.14, p=.040) 순으로 나타났다. 이에 응급실 간호사의 소진 경감을 위해 감정관리 프로그램, 긍정적 자아개념 형성, 장기간 근무 할 수 있는 간호계의 정책적 방안과 사회적 지지체계구축 등의 중재 프로그램 개발 및 적용이 필요하다.

Background: The purpose of this study was to investigate the effects of emotional labor, professional self-concept, self-efficiency and social support on burnout of emergency room nurses by verifying the level of burnout of them. Through this, we will reduce the turnover and secure professional manpower and they will provide basic data on efficient manpower management.

Methods: The subjects of this study were 130 emergency room nurses of eight hospitals in Seoul. The collected datas were analyzed by the SPSS Version 24.0 program using the percentage, mean and standard deviation, t-test, ANOVA, Scheffe test, Pearson's correlation coefficient and multiple regression analysis.

Results: The level of emotional labor of emergency room nurses was higher than that of other nurses.
Professional self-concept, self-efficiency and social support have a negative correlation with burnout and there is a positive correlation between professional self-concept, self-efficiency and social support.
The major factors influencing burnout were professional self-concept, which was a significant negative influence factor, emotional labor was a significant positive influence and self-efficiency showed a significant negative influence factor.

Conclusions: To reduce the burnout of emergency room nurses, an emotional management program, positive self-concept formation for emergency room nurses are needed. In addition, it is necessary to develop and apply a variety of intervention programs to build policy for long- term working nurse and social support systems.

키워드

감정노동; 전문직 자아개념; 자기 효능감; 사회적 지지; 소진
Emotional stress; Self-concept; Self-efficacy; Social support; Psychological burnout
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