잠시만 기다려 주세요. 로딩중입니다.

간호 ? 간병통합서비스 병동 입원 환자가 인식한 환자중심간호와 간호서비스 만족도가 병원 재이용 의도에 미치는 영

Influences of Perceived Patient-centered Care and Nursing Service Satisfaction on Hospital Revisit Intent among Inpatients who Received Comprehensive Nursing Service

노인간호학회지 2020년 22권 1호 p.45 ~ 55
강영옥 ( Kang Young-Ok ) - 충남대학교병원

김명숙 ( Kim Myung-Sook ) - 호원대학교 간호학과
장경숙 ( Jang Keong-Sook ) - 청주대학교 간호학과

Abstract


Purpose: This study was done to identify perceived patient-centered care and nursing service satisfaction in order to predict hospital revisit intention among inpatients who received comprehensive nursing service.

Methods: Participants were 190 inpatients admitted to the comprehensive nursing service unit of one university hospital in D city. Data were collected with structured questionnaires from April 2 to July 2, 2018, and analyzed using descriptive statistics, t-test, one way ANOVA, Pearson correlation and stepwise multiple regression with SPSS/ WIN 23.0.

Results: Scores for patient-centered nursing awareness averaged 4.11, for nursing service satisfaction, 4.49 and for hospital revisit intention 4.65 on a five-point Likert scale. Patient-centered nursing awareness, nursing service satisfaction, and reasons for using comprehensive nursing service explained 36.4% of variance in hospital revisit intention(F=37.10, p<.001). Nursing service satisfaction(β=.41, p<.001) followed by patient-centered nursing awareness(β=.23, p=.001), and reasons for using comprehensive nursing service(β=.15, p=.015) were the significant factors that predicted intention to revisit hospital.

Conclusion: Findings show that nursing service satisfaction and patient-centered nursing awareness are crucial to increasing patients’ intention to revisit the hospital. It is important to develop various educational programs and conduct systematic education to strengthen patient-centered nursing to improve the nursing service satisfaction on comprehensive nursing service units.

키워드

환자; 환자중심간호; 환자만족; 병원; 재이용의도
Inpatients; Patient-centered care; Patient satisfaction; Hospitals; Intention
원문 및 링크아웃 정보
 
등재저널 정보