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The Effect of Patient-Physician Communication Satisfaction on Healthcare Utilization

병원경영학회지 2019년 24권 4호 p.43 ~ 56
윤혜정 ( Yoon Hye-Jung ) - 서울대학교 보건대학원 보건학과

유명순 ( You Myoung-Soon ) - 서울대학교 보건대학원

Abstract


Purpose: Importance of patient satisfaction related to patient-centeredness has been emphasized, and it is known to have effect on various health outcomes including health resource utilization. However, the effect of patient satisfaction has been discussed mostly in terms of hospital marketing in Korea. This study aims to examine the effect of patient satisfaction in patient-physician communication on healthcare utilization in a nationally representative adult population of South Korea.

Method: Patient satisfaction with physician communication is assessed using 4 items in the 2011 Korea Health Panel Survey. Generalized linear regression analysis is conducted using 9,325 adults? healthcare utilization in 2012.

Findings: Adjusting for the socio-demographic, economic factors, individual health status, health behaviors and healthcare utilization in 2011, more satisfied individuals, more likely to utilize the outpatient service, especially in clinical setting.

Practical Implications: The study findings suggests that in context of South Korea healthcare system such as insufficient medical consultation time and the absence of health delivery system, patient satisfaction as a subjective healthcare quality indicator would have effect on the individual?s outpatient visit. This study contributes to stimulate patient satisfaction research and discussion in South Korea to further explore its relationship with potential and various health related outcomes. Further implications of the study are discussed.

키워드

patient satisfaction; healthcare utilization; outpatient visit; patient-physician communication
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