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요양병원 간호사의 감정노동과 직무만족의 관계에서 회복탄력성의 매개효과

Mediating Effect of Resilience on the Relationship between Emotional Labor and Job Satisfaction of Nurses in Long-term Care Hospitals

경북간호과학지 2020년 24권 1호 p.12 ~ 21
정지은 ( Jeong Ji-Eun ) - 경북대학교 간호대학

최현경 ( Choi Hyun-Kyung ) - 경북대학교 간호대학

Abstract


Purpose: This study aimed to investigate the mediating effect of resilience on the relationship between emotional labor and job satisfaction of nurses in long-term care hospitals.

Methods: The subjects were 164 nurses of 15 long-term care hospitals in B city in Korea. The data were collected from April 1 to April 25 in 2018 and analyzed by descriptive statistics, Person's correlation coefficients, and multiple regression analysis. The mediating effect of resilience was examined by the verification process suggested by Baron and Kenny.

Results: The reported mean score of job satisfaction was 3.10 points out of 5 points. There were statistically significant correlations among variables: negative correlations between emotional labor and job satisfaction, and between emotional labor and resilience; a positive correlation between resilience and job satisfaction. There was a partial mediating effect of resilience on the relationship between emotional labor and job satisfaction.

Conclusion: Considering that resilience can play a vital role buffering the negative influence of emotional labor on job satisfaction of nurses in long-term care hospitals, resilience should be considered in developing programs to enhance job satisfaction for nurses in long-term care hospitals.

키워드

감정노동; 간호사; 요양병원; 직무만족; 회복탄력성
Emotions; Job satisfaction; Long-term care; Nurses; Psychological resilience
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