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간호사의 테크노스트레스가 조직성과에 미치는 영향

Effects of Nurses' Technostress on Organizational Performance

보건의료산업학회지 2020년 14권 3호 p.15 ~ 30
허은주, 정면숙,
소속 상세정보
허은주 ( Heo Eun-Ju ) - Jinju Health College Department of Nursing
정면숙 ( Jung Myun-Sook ) - Gyeongsang National University Department of Nursing

Abstract


Objectives: This study aimed to elucidate the relationship between nurses’ technostress and organizational performance (job satisfaction, organizational commitment, productivity, and turnover intention) and enhance the conceptual and empirical understanding of technostress.

Methods: The study included a questionnaire survey of 250 nurses at a university hospital located in C city. The nurses had more than six months of experience in clinical practices at the time of data collection, and they gave their prior consent to participate in this study. Overall, 211 questionnaires were analyzed using SPSS Statistics 24.0 and AMOS 21.0.
Results: The participants’ technostress was found to have a direct effect on their job satisfaction, which, in turn, directly influenced their organizational commitment. Moreover, technostress was found to directly affect their productivity. While job satisfaction did not have a direct effect on the nurses’ turnover intention, there was an indirect influence through organizational commitment. The turnover intention was found to be directly influenced by organizational commitment. Finally, productivity had no direct effect on their turnover intention.

Conclusions: This study provides basic information that would help nurse managers to improve the performance outcomes of the nursing organization and manage the establishment more efficiently.

키워드

테크노스트레스; 직무만족도; 조직헌신; 이직의향
Technostress; Job Satisfaction; Organizational Commitment; Turnover Intention

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