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치과위생사의 감정노동 및 스트레스에 관한 질적 연구

A qualitative research on emotional labor and stress in dental hygienists

한국치위생학회지 2020년 20권 6호 p.797 ~ 807
한옥성,
소속 상세정보
한옥성 ( Han Ok-Seong ) - Seoyeong University Department of Dental Hygiene

Abstract


Objectives: This qualitative research was conducted to understand the experiences of dental hygienists with respect to emotional labor and stress through in-depth interviews, and analyze experiences that are difficult to grasp in quantitative studies.

Methods: From October 7 to October 14 2020, a total of seven study participants were selected and underwent in-depth interviews. A phenomenological research methodology was applied for intensive analysis.

Results: The results of the interviews were grouped into five central-categories: relationships in the workplace (trouble with the staff, discrimination against staff, relationship between subordinates and superiors), relationships with non-major (trouble with laboratory staff, inferiority complex and behavior of non-specialists), emotional labor for the patient (patient-centered, patient selfishness, exquisite guardian), conduction of business (passing the work, deterioration in health due to emotional labor), organizing emotions (patience and a sense of collapse, conversation with a coworker).

Conclusions: Based on this study, we need to develop tools to measure dental hygienists’ emotional labor and stress as well as conduct follow-up research on ways to improve them.

키워드

감정노동; 질적 연구; 치과위생사
Dental hygienist; Emotional labor; Qualitative research

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