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치과위생사가 경험하는 언어폭력이 직무스트레스, 이직의도, 소진에 미치는 영향

The effect of verbal violence experienced by dental hygienists on job stress and turnover intention and burn-out

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Abstract


Objectives: The purpose of this study is to develop a coping plan for verbal abuse in dental hygienists, to improve work environment and performance ability and to offer basic data for reducing turnover rate through surveying verbal abuse degree that dental hygienists experience, and through grasping its effect on job stress, turnover intention and burnout.

Methods: A questionnaire survey was conducted from November 18, 2019 to December 6, 2019 targeting 215 dental hygienists who are working at dental hospitals and clinics where are located in Gyeongnam and Busan Metropolitan City. The results are as follows.

Results: The verbal abuse in dental hygienists was indicated to be in order of the verbal abuse from patients with 2.00±0.78, the verbal abuse from doctors with 1.91±0.78, and the verbal abuse from Yokefellow with 1.88±0.79. A type of verbal abuse was shown to be the largest in ‘I've ever been spoken informally. As a result of having analyzed general characteristics, a dentist's verbal abuse was significant in workplace and turnover experience And the verbal abuse was significant in work placeas for turnover intention and in service career as for job stress and burnout. All in the verbal abuse from dentists, the verbal abuse from Yokefellow and the verbal abuse from patients showed statistically significant positive correlation with job stress, turnover intention and burnout. Accordingly, the dental hygienists appeared to have higher job stress, turnover intention and burnout in the more experiences of verbal abuse from patients.

Conclusions: To help dental hygienists effectively cope with verbal violence, development of situational manuals and training of programs for prevention and arbitration of verbal violence is necessary.

키워드

Burnout; Dental hygienists; Job stress; Turnover intention; Verbal abuse

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