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치과기공사의 조직 내 갈등 및 직무 만족이 이직 의도에 미치는 영향

The influences of organizational conflict and job satisfaction on the turnover intention of dental technicians

대한치과기공학회지 2020년 42권 3호 p.290 ~ 297
김경임,
소속 상세정보
김경임 ( Kim Kyoung-Im ) - Kyungdong University Department of Dental Technology

Abstract


Purpose: This study aimed at exploring the impacts of organizational conflict and job satisfaction on the turnover intention among dental technicians.

Methods: This study utilized a descriptive research design. A structured questionnaire was administered to 159 dental technicians. Of the collected questionnaires, data from 127 valid questionnaires were analyzed using t-tests, analysis of variance, Pearson’s correlation coefficient, and hierarchical multiple regression using the IBM SPSS 20.0 statistical package.

Results: A positive correlation was identified between organizational conflict and turnover intention (r=0.46, p<0.001); however, a negative correlation was shown between job satisfaction and turnover intention (r=?0.50, p<0.001). A hierarchical multiple-regression model was employed to analyze working hours, unfair treatment from dentists and dental hygienists, organizational conflict, and job satisfaction, which contributed to providing an explanation to 39% of the turnover intention of dental technicians (F=14.16, p<0.001). Furthermore, organizational conflict (β=0.32, p<0.001), job satisfaction (β=?0.31, p=0.003), and working hours (β=0.21, p=0.010) were all shown to affect turnover intention.

Conclusion: The impact of the negative consequences of organizational conflict and working hours on the turnover intention should be considered within core strategies for increasing the turnover periods for dental technicians.

키워드

Dental technicians; Job satisfaction; Organizational conflict; Turnover intention

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