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의료봉사 만족도에 영향을 미치는 요인 연구 : 한의과대학 의료봉사 동아리 학생을 대상으로

A Study on the Factors Influencing the Satisfaction of Medical Service : Case of Korean Medicine College’s Medical Service Club Student

동서의학 2020년 45권 1호 p.1 ~ 10
이희성, 박수진,
소속 상세정보
이희성 ( Lee Hee-Sung ) - Daegu Haany University College of Korean Medicine
박수진 ( Park Su-Jin ) - Daegu Haany University College of Korean Medicine Department of Anatomy and Histology

Abstract


Objectives : The purpose of this study is to analyze the correlation between participation behavior (spontaneity, welfare, unpaid service and regularity) and Korean medicine college students' satisfaction about medical service, aspect of general, emotional, social and personal capacity enhancement. In addition, correlation between of perception toward doctor-atient equal relationships and students' satisfaction were investigated.

Methods : The questionnaires used in this study consisted of participation behavior, satisfaction about medical service, perception toward doctor-patient equal relationships and sociodemographic characteristics. 30 of 31 cases were analyzed.

Results : Only welfare showed a significant positive correlation with the general (p〈0.01) and emotional (p〈0.001) aspect of satisfaction. Grade of student were negatively related to the acquisition of knowledge related to major and motivation for study, which are sub-factors of personal capacity enhancement (P〈 0.05).

Conclusions : Welfare has positively influenced general and emotional satisfaction with medical service. And emotional satisfaction can be seen as influencing the students' positive thinking and self-realization. So education related to welfare prior to volunteering activities could have a positive impact on students participating in medical service.

키워드

Volunteering, Participation Behavior; Medical Service; Korean Medicine College Student; Satisfaction

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