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요양병원 간호사와 간호조무사의 공감능력, 의사소통능력 및 간호업무성과

Empathy Ability, Communication Ability, and Nursing Performance of Registered Nurses and Nursing Assistants in Long-term Care Hospit

간호행정학회지 2017년 23권 3호 p.249 ~ 258
정선진, 김계화,
소속 상세정보
정선진 ( Jeong Sun-Jin ) - 조선대학교 간호학과
김계화 ( Kim Kye-Ha ) - 조선대학교 간호학과

Abstract


Purpose: The purpose of this study was to investigate empathy ability, communication, and nursing performance among registered nurses (RN) and nursing assistants (NA) in long-term care hospitals.

Methods: Participants were 155 nursing personnel (RN 80 and AN 75) who worked in 8 long-term care hospitals in G city and J Province. Data collection was conducted from July 6 to August 6, 2016. Descriptive statistics, independent t-test, one-way ANOVA, and stepwise multiple regression were used with SPSS/WIN program version 23.0 for data analysis.
Results: Nursing performance of RN was significantly influenced by communication ability (β=.88, p<.001) and university graduation (β=.25, p=.025). Nursing performance of NA was influential by communication ability (β=.77, p<.001) and marriage (β=.42, p=.018).

Conclusion: Findings show that communication ability of RN and NA is important in nursing performance. Therefore, there is a need to develop programs to improve communication ability and validate the effectiveness of the programs in improving nursing performance of nursing personnel working at long-term care hospitals.

키워드

공감; 의사소통; 간호업무성과; 간호사; 간호조무사
Empathy; Communication; Task performance; Nurses; Nurses aides

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