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특수부서와 일반병동 간호사가 경험하는 병원 내 언어폭력이 직무 스트레스에 미치는 영향 비교

Influence of Verbal Abuse on Job Stress for Special Unit Nurses and General Ward Nurses in General Hospitals

간호행정학회지 2017년 23권 3호 p.323 ~ 335
김양옥, 이여진,
소속 상세정보
김양옥 ( Kim Yang-Ok ) - 가천대학교 길병원
이여진 ( Yi Yeo-Jin ) - 가천대학교 간호학과

Abstract


Purpose: It is expected that there will be a difference in job stress between special unit (operating room, anesthesia room) nurses and general ward nurses in general hospitals, but factors influencing job stress have not been examined. This study reports on research to examine the sources of verbal abuse in the workplace.

Methods: Participants were 243 nurses (special unit 112, general ward 132) working in a hospital in I city. Data collection period was March 18 to March 25, 2016 and questionnaires were used to collect data. Comparison of differences in influence of verbal abuse on job stress between special unit and general ward nurses was analyzed with multiple hierarchical regression.

Results: In special unit nurses, verbal abuse from doctors and/or nurses influenced their job stress (Adj. R2=.545). In general ward nurses, verbal abuse from patients and/or care-givers influenced their job stress (Adj. R2=.241).

Conclusion: Findings indicate a need to campaign for increase respect among nurse-doctor, nurse-nurse, and nurse-patients/care givers because verbal abuse from doctors, nurses, and patients/care-givers causes negative attitudes in nurses. General ward nurses in particular should provide sufficient explanation to patients about nursing services because verbal abuse from patients/care-givers is related to their complaints about nursing care.

키워드

간호사; 언어폭력; 직무 스트레스
Nurses; Verbal abuse; Job stress

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