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간호·간병통합서비스 병동과 일반병동 간호사의 직무 스트레스, 감정노동, 간호업무수행 및 소진

Clinical Nurses" Job Stress, Emotional labor, Nursing Performance, and Burnout in Comprehensive Nursing Care Service Wards and General Wards

간호행정학회지 2017년 23권 3호 p.336 ~ 345
김소은, 한지영,
소속 상세정보
김소은 ( Kim So-Eun ) - 부민병원
한지영 ( Han Ji-Young ) - 신라대학교 간호학과

Abstract


Purpose: This study was done to identify and compare nursing performance including job stress, emotional labor and burnout between nurses who work in comprehensive nursing care service wards and general wards.

Methods: Participants were 187 nurses working in a general hospital in Busan which provides comprehensive nursing care service (comprehensive nursing care service ward: 95, general ward: 92). Data were collected using questionnaires and analyzed using descriptive statistics, x2 test, t-test, ANOVA, and multiple regression with the SPSS/WIN 23.0 program.
Results: There was no significant difference in the variables between comprehensive nursing care service ward nurses and general ward nurses. Factors influencing burnout were emotional labor in comprehensive nursing care service ward nurses while job stress and emotional labor were the factors influencing burnout in general ward nurses.

Conclusion: The findings of this study indicate that comprehensive nursing care service can be a positive delivery system for nurses. Therefore, there is a need for strategies to integrate comprehensive nursing care service systematically.

키워드

간호; 간병통합서비스; 직무 스트레스; 감정노동; 간호업무수행; 소진
Comprehensive nursing care service; Job stress; Emotional labor; Nursing performance; Burnout

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