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응급실 간호사의 대인관계 스트레스가 소진 및 직무만족도에 미치는 영향: 회복탄력성의 매개효과

Effect of Interpersonal Stress of Emergency Room Nurses on Burnout and Job Satisfaction: Mediating Effect of Resilience

글로벌 건강과 간호 2021년 11권 1호 p.21 ~ 31
권소영, 손민서, 강인숙,
소속 상세정보
권소영 ( Kwon So-Young ) - Pusan National University Hospital Department of Nursing
손민서 ( Son Min-Seo ) - Pusan National University College of Nursing
강인숙 ( Kang In-Soon ) - Pusan National University College of Nursing

Abstract


Purpose: The study aimed to determine the mediating effect of resilience in the association perception of interpersonal stress, burnout, and job satisfaction among emergency room nurses.

Methods: Data were collected from June 15 to July 31, 2018. The study was conducted on 187 emergency room nurses with more than six months of medical care experience and were included in the selection criteria in 10 hospitals in Busan, Yangsan, and Changwon. Four instruments were used: Job stress, Copenhagen Burnout Inventory (CBI), Job satisfaction, and Connor Davidson-Resilience Scale (CD-RISC). Data were analyzed with descriptive statistics, independent t-test, one-way ANOVA, Pearson's Correlation, Sobel test, and multiple regression analysis using the IBM SPSS Statistics 21.0 program.

Results: It was found that resilience had significant differences according to marital status (t=-2.97, p=.003), religion (t=2.15, p=.033), education level (t=-3.79, p<.001), and monthly income (F=5.13, p=.007). The analysis of the mediating effect of resilience between emergency room nurses' interpersonal stress and burnout showed that resilience had a significant partial mediating effect (Z=2.03, p=.043). The analysis of the mediating effect of resilience between emergency room nurses’ interpersonal stress and job satisfaction showed that resilience had a significant partial mediating effect (Z=-2.47 p=.014).

Conclusion: This study proposes developing a program to reduce and manage the interpersonal stress of emergency room nurses by improving resilience by confirming the mediating effect of resilience in the relationship between interpersonal stress and exhaustion and job satisfaction for emergency room nurses.

키워드

응급실 간호; 대인관계; 소진; 직무만족도; 회복탄력성
Emergency nursing; Interpersonal relations; Burnout; Job satisfaction; Resilience

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